Refund Policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase that arrived with the item in packaging.

To start a return, you can contact us at islandsmakemehappy@gmail.com. Please note that returns will need to be sent to the following address: 1820 NE Jensen Beach Blvd., Suite 545, Jensen Beach, FL, 34957

If your return is accepted, we’ll get you sorted out right away after photos. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at islandsmakemehappy@gmail.com. Better yet, shoot us some questions prior to purchasing so we can make sure that you make a happy purchase. 

Damages and issues
Please inspect your order upon reception and contact us immediately with pics if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods if offered in the future (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards. Gift cards may be transferred to another individual for redemption. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-28 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 30 business days have passed since we’ve approved your return, please contact us at islandsmakemehappy@gmail.com.